Frequently Asked Questions

The August Bespoke Experience

What is the experience like partnering with August Bespoke?

We embark on a heartfelt journey with you to create an unforgettable memory that you will hold close to your heart.

At August Bespoke, listening is the key ingredient to help us understand your story and turn your vision into reality. As your thought partners, we take you on a relaxing journey with insightful feedback and honest opinions to give you absolute clarity and confidence.

We are passionate about perfecting the details and go above and beyond to craft tasteful jewelry you will love forever. From blissful beginnings to a lifelong connection, we are with you every step of the way.

As an August Bespoke client, you will enjoy:

  • Our proprietary discovery process that helps you tell a meaningful story with your custom jewelry
  • Expert advice on your jewelry design with advanced 3D modelling for photo-realistic visuals of your final piece before crafting
  • Access to the finest and rarest diamonds and gemstones in the world
  • A personalized learning journey to choose the right gemstone and gain a deeper appreciation for the uniqueness of your final piece
  • A detailed care guide with video instructions on how to care for your jewelry

Exclusive Value-Added Privileges for our clients:

  • Access to our community of trusted experts such as event planners and photographers to make your milestones unforgettable
  • Complimentary proposal ideation from location to concept from our first consultation
  • A complimentary review of your proposal plans with valuable insights on how to create a meaningful moment to cherish for a lifetime
  • A step-by-step rehearsal from start to finish, including tips on how to travel safely with your ring, setting the right mood for the moment and popping the question with confidence

Our clients who have been through this journey with us are best placed to share their experience:

“The entire process has been fun and reassuring, from the initial discussion to shortlisting the best gems, design approval and crafting.” – Marc Jitab

“The craftsmanship of our bespoke ring is truly exquisite. The attention to detail is amazing, matching colours of the side diamonds to the center diamond, the right height of the ring setting and more…“– Marshall Wong

“She truly only wants what is best for her clients and for guys out there who are lost, would highly recommend that you speak to Amanda and I am very sure you will not be disappointed.“ – Wei Jie Tay

How do I get started?

We invite you to book a personal consultation with us directly to gain absolute clarity on your choice of diamond or gemstone and design. During this consultation, you will receive our best insider insights and learn which concrete steps to take, ensuring a clear plan for your custom jewelry.

For your convenience and privacy, we offer one-on-one consultations either in person at a central location or online. We will confirm the details via WhatsApp.

The AUGUST BESPOKE CONSULTATION (ABC) is our proprietary, systematic consultation method to help our committed clients get the ultimate jewelry piece.

HOW IT WORKS:

Dedicated time & attention to do a deep dive on your partner's style and preferences, utilising our proprietary Sherlock Holmes framework

Expert advice on your choice of gemstone - to help you choose the right quality, get your ideal color, shape etc)

Focused efforts on brainstorming ways to personalize your desired piece

Greater clarity on next steps and an achievable timeline

Help rendered from start to finish with strategic ways to get the best value

Invitation to our virtual Consultation via email

Just hop on and let us take you on a relaxed journey to get the ultimate ring

https://book.augustbespoke.com/.

What happens after our first Consultation?

After our consultation, you will have absolute clarity on the next steps for your custom jewelry. You will finalize your gemstone shape and type, design direction, and establish a realistic budget to ensure the best quality and value. Additionally, you will receive a concrete timeline to guide your planning.

At that point once we have settled on a direction for your jewelry in terms of the design and gemstone you would like, a 50% deposit is required to officially begin the search for your gemstone.

This commitment allows us to put the best gemstones on hold as the highest quality stones with amazing value always move quickly.

In our search, we take into account:

  • Your priorities (e.g. size, shape, value)
  • Cutting - whatever your budget, it is our top priority to maximize brilliance and sparkle
  • Colour and Clarity (in diamonds, we find you the best value combination so you can maximize size)

Given our years of experience working directly with gemstone cutters, this process usually takes us anywhere from 10-20 business days (it can take longer if your gem is rare or less if we recently conducted a similar search for another client).

After the search, we revert with a selection of the best diamonds or gemstones we would recommend.

Usually we narrow it down to 2 or 3 that we would be thrilled to buy ourselves based on the quality of the cut and the value of that option.

We rank these options in order of preference so you can get a sense of what we think is best. We will then review them together and pick your favourite.

Once we agree on your gemstone, the 50% balance is required so we can officially take it off the market for you and start customizing your design.

What can we expect during the design phase?

Based on our initial discussions and any updated thoughts you have about your ring or custom jewelry, we will create a 3D model for you to preview and approve.

As every gemstone is unique in shape and measurements, this process helps you visualize your final design with your actual gemstone and ring size.

Based on your feedback, we make tweaks to the design until you are fully satisfied.

Once you give us the go-ahead on your custom design, our team will begin crafting your piece and setting your gemstones.

White, Rose and Yellow Gold pieces are usually completed within 6-8 weeks from design approval. Platinum pieces can take a little longer (7 - 9 weeks) as they require more complex work.

We will be in touch as we enter the final stages so you can finalize plans for your proposal.

How long does it take to create a custom ring or piece?

A minimalist ring can be created in 5-6 weeks but we recommend starting at least 2 months in advance for a more stress-free experience. Depending on the complexity of your design and requirements, we might need extra time to select the right gemstone and explore design concepts. Selecting the right gemstone requires time, especially if it is a unique cut or color.

Furthermore, creating a custom piece is akin to building architecture at a miniature scale, and since all our pieces are created specifically for your gemstone, ring size, more time is needed for multiple iterations and fine-tuning before we give the final design the official green light.

Generally, a minimalist ring in 18K White, Rose or Yellow Gold ring takes approximately 4 weeks from the time you approve the design.

A Platinum ring can take longer (approximately 6 weeks from the time of approval) because more complex work is required.

If you require international shipping, please add 1 week to the timeline to be safe. You can read more about our process here.

How do we collect our jewelry once it is ready?

Once your piece is ready, we will arrange secure delivery at your convenience.

If you live in Singapore, we will deliver your ring to you in person.

If you are overseas, your ring will be sent to you via secure and insured parcel delivery. Our delivery protocol requires your specific signature so it is guaranteed to reach you safely.

If ring resizing is required, a one-time complimentary service is provided.

We heard that you do not have a physical store. How does that work?

At August Bespoke, we have chosen not to operate a traditional retail store because our engagement rings and custom jewelry are entirely custom-made and we believe in offering unbiased advice without the pressure of selling pre-made stock. This allows us to remain fully focused on what truly matters: creating a piece that reflects you.

Our discerning clients value this approach as it removes the pressure of a conventional store while enabling us to pass on savings and channeling that into the quality of our gemstones and craftsmanship.

For your convenience and privacy, we offer one-on-one consultations either in person at a central location or online. From there, we stay connected with real-time updates via WhatsApp so you’re always informed and involved in the journey.

When your piece is ready, we personally deliver it within Singapore or arrange secure international shipping for our overseas clients.

If you’d like a glimpse into our client experience, we invite you to read our 300+ five-star Google reviews or watch our client unboxing moments on Instagram under the ‘Reviews’ highlight.

We think you'll find that while we do not have a physical storefront, we’ve created something far more personal: a luxury experience designed entirely around you.

Book a Consultation to get started today.

Care and Maintenance

What kind of after-sales service do you provide?

For engagement rings, a one-time ring resizing is included.

At August Bespoke, we believe in sustainable maintenance and care. As such, we teach you a simple way to take care of your jewelry that helps keep your jewelry sparkling. We will also provide a personalised lint-free polishing cloth that you can use for daily maintenance.

We also provide an optional Ring Spa treatment exclusively for August Bespoke Insiders which includes ring resizing, repolishing, and replating so your ring looks brand new after 5 to 10 years of wear.

How can I keep my jewelry sparkling?

Refer to this short clip for our cleaning demonstration. All you need is a bowl of warm water with some mild soap, a soft bristled toothbrush, and paper towels.

Consultation Call

What can I expect from this Consultation?

AUGUST BESPOKE CONSULTATION (ABC) is our proprietary, systematic consultation method to help our committed clients create their perfect custom jewelry.

HOW IT WORKS:

Dedicated time & attention to do a deep dive on your style and preferences, utilising our proprietary Sherlock Holmes framework

Expert advice on your choice of gemstone - to help you choose the right quality, get your ideal color, shape etc)

Focused efforts on brainstorming ways to personalize your desired piece

Greater clarity on next steps and an achievable timeline

Help rendered from start to finish with strategic ways to get the best value

Invitation to our virtual Consultation via email

Just hop on and let us take you on a relaxed journey to create the perfect piece.

Book us for your Consultation here .

Is the deposit for your consultation refundable?

The deposit can be applied to any custom jewelry that you choose to make with us.

We are known for providing neutral and unbiased advice to help you discover what works best for you (This is why we made a conscious decision to remain online-only).

No matter what you decide, everyone who books a consultation has said it is well worth it because our expert guidance and strategies will help you get the best value for your ring. This will allow you to make conscious decisions about both the aesthetic and practical aspects from the beginning and help you avoid costly mistakes

Here is what some of our clients had to say.

“During the Consultation, she showed us a mood board and walked us through ideas for a potential design. Her friendly and open manner made us feel like we were speaking with an old friend” – Kaixin Ng

During the 1-1 Zoom consultation with her, she is really passionate about understanding my requirements to the finest detail. She is also really patient and knowledgeable when answering questions and giving advice.” – Augustine Ting

“... the service she provided was impeccable. She took the time to understand what I was looking for and even gave me tips on how to make the ring even better.” – Marcus Lim

Are you able to meet in person?

Yes, we offer one-on-one consultations either in person at a central location or online. The location will be determined on WhatsApp after booking. From there, we stay connected with real-time updates via WhatsApp so you’re always informed and involved in the journey.

During this consultation you will enjoy our in-depth Diamond Discovery process where you get to see the 10 classic diamond shapes and sizes. If you are creating an engagement ring or wedding band, your partner is most welcome to join so that we can take his/her ring size.

Where relevant, we will also present an exclusive selection of gemstones from our private collection, each meticulously chosen to complement your custom jewelry design.

Price

What is the estimated price range I can expect for my jewelry?

In general, our approach is to work based on a ceiling that our clients are comfortable with and find ways to help them maximise value.

Our price range depends on the complexity of your design and the gemstones you are considering. Send us a WhatsApp message to get a quote.

Depending on your choice of centre Gem, Shape, Color, Clarity, Cutting etc as well as the complexity of your design, the price can vary, however our custom Engagement rings generally start from USD 3,700 / SGD 5,000.

Other accessories such as earrings and pendants generally start from USD 2,100 / SGD 2,800 and go up based on rarity and complexity.

Our wedding bands start from approximately SGD 650 for women and SGD 1,450 for men using our interactive builder. For fully custom designs, they typically begin at around SGD 1,250 for women and SGD 1,800 for men.

Explore our Custom Ring Builder and bring your dream design to life.

Engagement Rings

Do you make lab-grown diamond rings?

Yes, we create custom rings with both natural and lab-grown diamonds. Our selection includes brilliant whites as well as coloured lab-grown diamonds in shades of blue, pink, and yellow. Whatever your vision, we can source the perfect lab-grown diamond for your ring. 

I am looking for a unique engagement ring. Can you help?

Absolutely, we are known for our unique engagement rings. The journey to creating your unique design starts during your consultation where we conduct an in-depth personality and style analysis, before brainstorming ways to add a personal touch and create a ring that truly reflects your story. 

Part of what makes a ring unique can be its centre stone, and we specialise in one-of-a-kind gems such as Sapphires and coloured gemstones. We are also fancy-cut diamond specialists and love to create designs with vintage diamonds, coloured diamonds and Salt and Pepper diamonds. 

Redesign

Can you create a custom piece with a gemstone if I have one already?

Yes we can! If you have an existing gemstone, feel free to send us a WhatsApp message with an image and any designs you have in mind so that we might be able to advise on next best steps.

We are interested in working with you to create a custom piece with a gem we own. How do we get started?

We recommend booking a personal consultation here for:

A personal consultation to review your existing gemstones or jewelry In-depth analysis of what designs might be the most appropriate Pros and cons of different options so you can choose the best one for you

Our new designs usually start from SGD 3000 and depend on complexity. We recommend you create a Pinterest board or send us images you like so we can get a sense of your style and advise you accordingly.

Tips

How do I get her ring size without her knowing?

4 ways to get your significant other's ring size:

  1. Discreetly borrow one of her rings and take it straight to the Jeweler. Ideally it is for her ring finger on her left hand...

  2. Create a ‘Fake’ a Shopping Trip Get her help buying someone else jewelry as a gift and casually get the store staff to size her finger

  3. Enlist help from friends Find someone you trust to take her on a shopping trip so they can find out her ring size

  4. Measure her ring size while she’s asleep Not an option for the faint of heart but possible if she's a deep sleeper

Want more detail on how to get the right size? Come to our next free Masterclass on getting the perfect engagement ring. Register for your spot here.

How can I find out what ring style might suit my partner?

To save time guessing on your own, you can take our short Ring Style Quiz which has 7 questions that will help you discover what kind of ring design might work for you or your partner. You can also browse some of our custom ring designs that fall into that category.

If you need more help personalising your ring, book us for your personal consultation here.

Do you have any other helpful tips as I start my custom jewelry journey?

At August Bespoke, we believe in making the journey fun and educational. Follow us at our Instagram page for design inspiration and a behind-the-scenes look at many of our custom projects. You can also visit #AugustBespokeTips and browse our most frequently asked questions for our most popular insights.

Wedding Bands

Do you custom make wedding bands?

Yes we do! Our wedding bands start from approximately SGD 650 for women and SGD 1,450 for men using our interactive builder. For fully custom designs, they typically begin at around SGD 1,250 for women and SGD 1,800 for men.

Explore our Custom Ring Builder and bring your dream design to life.

I am hoping for my engagement ring and wedding band to be a set. Can you help?

Yes, we love designing engagement rings and wedding bands as a harmonious pair. This can discussed from the start of your engagement ring journey so that we can plan ahead for both pieces to come together seamlessly, whether in a perfect match or where they complement each other beautifully.

Whether you are envisioning a classic band, a diamond eternity band, or something more thematic such as designs with floral motifs, wave designs or nature-inspired details, we will ensure to bring your vision to life. 

Can we engrave our wedding bands?

Engraving is complimentary with every wedding band purchase. We are able to engrave text in our classic fonts, your handwriting and other symbols that might be meaningful to you.

If you are interested in including an engraving on your other pieces, please reach out to us for options and viability depending on your design.

What is the estimated price range for wedding bands?

Our women's wedding bands tend to start from USD 510 / SGD 650 and men's wedding bands usually start from USD 1,180 / SGD 1,500.

Other Jewelry

Do you make non-engagement ring jewelry?

Yes, we create all kinds of fine jewelry beyond engagement rings. From custom bracelets and necklaces to earrings and meaningful heirlooms like Si Dian Jin, each piece is crafted to reflect your personal story.

Learn more about our custom jewelry here or explore our portfolio for more inspiration. Alternatively, explore our gift ideas on Instagram hereand send us a WhatsApp message to get a quote. 

 

Get Started